Avaya Soft Console

Avaya SoftConsole Main Window

Avaya IP Office SoftConsole is an IP Office application intended for receptionists and operators who answer and distribute calls. It provides a range of call controls through the user’s computer. It also allows the user to see the status of other IP Office users and to adjust some basic telephony settings of other users such as forwarding numbers.

The user still requires a physical IP Office extension which is used to provide the speech path for calls. The IP Office SoftConsole is not supported with PC softphone applications.
The Avaya SoftConsole main screen is divided into the following areas:

  • Title Bar - The Title Bar contains the name of the person who is logged in to SoftConsole. When SoftConsole is the active program, the title bar is shown in Orange. If SoftConsole is not the active program, the title bar is purple. Screen colours are different if an alternative skin is applied.
  • Menu Bar - Commands & actions are available through menus. Some items are only accessible when the right conditions occur, for example, when a call is received.
  • Toolbar - The toolbars provide short cuts for options that are frequently used.
  • Call Details Panel - The panel contains a side-by-side display of current call information. The panel on the left contains details of the current call. The panel on the right contains the directory and individual extension details. It can also contain a script file and conferencing information.
  • Queue Panel - The Queue panel displays graphical information on the status of calls held in queues.
  • Held Calls Panel - Any calls that are being held are listed in the Held Calls panel.
  • BLF Panel - (Busy Lamp Field Panel) The icons represent dialable numbers. If the icons represent internal users, the user’s status is indicated.
  • Park Slot Panel - The park slot panel can contain up to 16 park slot buttons.
  • Status Bar - The status bar confirms that you are connected to the telephone system and the profile that you are using. There is also an indication to the number of new messages and missed calls that you have had.

 

 

User PC Requirements

RAM HD Pentium Celeron AMD XP Pro 2000 Pro 2000 Server 2003 Server
128MD 1GB 800MHz Celeron 3 800MHz Athlon B 650MHz tick cross cross cross