Avaya Soft Phone

The Avaya IP Office Softphone from Avaya enables you to make voice and video phone calls using SIP-based standards.

Standard Telephone Features

The Avaya IP Office Softphone has all standard telephone features, including:

  • Call display and Message Waiting Indicator (MWI)
  • Speakerphone and Mute
  • Redial, Hold, Do Not Disturb
  • Call history – list of received, missed, and dialed calls
  • Access to IP Office directory
  • Call forward
  • Call transfer
  • Enhanced Features and Functions
 SoftPhone Main Screen
Avaya SoftPhone The Softphone Login window appears once the IP Office Softphone has been started.

Enter your user name, password and login server into the corresponding fields. Select the bandwidth profile for your network.

  • Standard setting should be “default” to let IP Office select the best available transmission rate.
  • Select Low Bandwidth if you are working e.g. remote or at a location, were bandwidth is limited.
  • Selected High Bandwidth only, if you are sure that you are connected to a network with no bandwidth limitation.
  • Selecting the Login automatically option will allow you to skip the login process the next time you start the IP Office Softphone.

The IP Office Softphone also supports the following features and functions:

  • Video
  • Support for several languages in addition to English: French, German, Italian, Portuguese, and Spanish
  • Contact list containing the individual user’s contacts
  • Directory containing names from central and personal IP Office directory
  • Automatic detection and configuration of audio and video devices
  • Acoustic echo cancellation, automatic gain control, voice activity detection
  • Support for DTMF (RFC 2833, inband DTMF or SIP INFO messages)
  • Support for the following audio codecs: G.711, G.723.1, G.729a
  • Support for the following video codecs: H.263, H.263+, H.264
  • Compliance to 3261 SIP standard
  • Support for these firewall traversal solutions: STUN, TURN, or ICE.

Soft Phone System Requirements

Processor
  • Minimum: Pentium 4 4.2GHz oe equivalent
  • Optimal: Intel Core 2 Duo or equivalent, Video Card with DirectX 9.0c support.
Memory
  • Minimum: 1 GB RAM
  • Optimal: 2 GB RAM
Hard Disk Space
  • 50MB
Operating Space
  • Miscrosoft Windows XP Service 2
  • Microsoft Windows Vista, 32-bit and 64-bit arch
  • Microsoft Windows 7
Additional
  • Microsoft Windows Installer 3.1
  • Microsoft .NET 3.5 SP1
  • Microsoft VC 9.0 Runtime Service Pack 1

Note that the installer will take care of installing those if you do not have them.
Connection
  • IP network connection (broadband, LAN, wireless)
Sound Card
  • Full-duplex, 16-bit or use USB Headset
Multimedia Device Requirements
  • External speakers and microphone
  • Built-in speakers and microphone
  • Dual-jack multimedia headset
  • USB multimedia headset
  • USB phone.