Avaya IP Office

The Avaya IP Office is Avaya’s flagship SMB product for businesses operating from 2 all the way up to 384 extensions, with capability for up to 8 T1’s and the ability to network 32 sites together for lightening fast communication between offices.  This feature rich system gives end-users the ability to work remotely from their laptop when traveling or even mobile from their Smartphone.  Your customers will also feel the benefits of this system when you’re employees become more efficient with their daily functions.  The Avaya IP Office phone system is the right choice fore the business of today, if you have between 5 and 1000 employees. The Avaya IP Office telephone system is suited for start up or established businesses with a single office, home office, or multiple sites.

The IP Office has a multitude of great features that will completely enhance your day to day operations.

  • (2) 64 part conference bridges:  Paying monthly for a conferencing service?  No more with the IP Office.  Have your own personalized conference bridge login for your customers or employees to use when multiple parties need to discuss upcoming projects, specials, or even a company wide call.
  • Voice Mail to Email: Want to be able to listen to your voice mail on your email?  No problem.  The IP Office has the ability to send either notifications to email or .WAV files with the actual voice mail attached.  You can even delete the message from your inbox and have it delete from your voice mail box.  This is also a great feature for mobile workers who get their email on the Smartphone device.
  • Call Recording: The IP Office system using VoiceMail Pro gives users the ability to record calls.  Record on the fly or record all calls and have them automatically sent to ContactStore for easy searching.  ContactStore will archive all recorded conversations and can easily be retrieved when needed.
  • Mobility Features: The IP Office has a whole host of mobility features for in house office workers, mobile Smartphone workers, or user that work from home or from hotels using their laptops.

Utilize the IP Office Presence or Chat features so employees can quickly communicate with their coworkers and respond to customers quickly.  Handle calls, listen to voice mails, and create conference calls, all from their desktop.

Use One-X Mobile for complete phone system call control right from your Smartphone.  All calls will be routed through the Avaya IP Office so you can maintain privacy and give out one number.  Also, when users call your extension have it ring on your cell phone.  You clients will think you’re always available…because you are!

Using IP Video Softphone enables users to have their phone on their laptop with the ability to utilize presence, chat, and video conferencing from anywhere in the world.

  • Customer Call Reporter: IP Office Customer Call Reporter is a server based contact center product designed explicitly for small businesses. Drawing upon the latest web and design technologies, IP Office Customer Call Reporter introduces significant new capabilities to effectively and efficiently manage a single-site call center environment. The product focus is on ease of use and deployment simplicity to ensure improved ongoing productivity and lower support costs. In its native web server environment the IP Office Customer Call Reporter can be simply installed onto a single server without the need for any client software deployment. Administration and management of the call center is carried out via a thin client through a secure password protected web browser session.

IP Office Customer Call Reporter Key Features

  • Real time Call Center activity monitor and historical reporting.
  • Microsoft server based with thin client (web browser) client connections.
  • Simplified installation and maintenance.
  • Supervisor Dashboard which consists of a goal, statistics information ticker and a set of graph display panels.
  • Seven reporting templates provide drag and drop and user defined filter functionality.
  • Three customizable Supervisor views and summarized Agent views.
  • Report Scheduler.
  • Customer Map.
  • Multi-lingual capable.
  • Supports up to 30 Supervisors and 150 Agents

Avaya IP Office Phone System

 

  • The Avaya IP Office phone system can unify your communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice whether it be a laptop, mobile phone, office or home phone using wired, wireless or broadband connections.
  • Built-in Resiliency: The Avaya IP Office has built-in resililiency for businesses with more than one location, so the phone system can still function. In the event of a power outage users with Avaya IP Phones are automatically moved onto another location, while still retaining full communications capabilities.

Avaya IP Office Phones and Telephone System range

  • Advanced remote diagnostics: Avaya IP Office proactively idntifies potential problems before they cause an outage or any disruption to your business.
  • Proactive alarming: You can be alerted to problems on the phone system in a way that suits. Any fault can be e-mailed directly to you or your maintenance provider from the phone system.
  • Feature Sets: Avaya IP Office telephone system allows you to design your own feature set that the users will need. You can take advantage of pre-exsisting templates to set up “typical” users and quickly deploy them to all employees or specialized groups of users.

    Multi-site phone systems by Avaya

  • Multi-Site: The Avaya IP Office phone system is ideal for multiple location businesses, you can connect up to 32 sites and have all the IP Office Systems communicate seamlessly. Site to site calling costs are eliminated. You can share messaging, receptionists, directories and much more. Manage every phone system from one location with the ability to set up satellite operations in remote locations quickly and cost effectively.