DATEL Software Solutions
DATEL Software Solutions, LLC creates innovative, cost effective contact center and call accounting applications for the IP Office. These applications provide clients with real-time monitoring and historical reporting of their contact centers and beyond. Their goal since the beginning has been to provide user friendly software at an affordable price. By loading the applications with innovative features, they have displaced many traditional reporting packages and carved out a niche in the telecommunication software industry.
DATEL is compliance tested annually on the Avaya phone systems helping them obtain the title of an Avaya Dev Connect Gold Partner. In addition Avaya recently invited DATEL to be a Release 8 Launch Partner on the IP Office. Avaya has not only recognized DATEL’s solutions as being the ‘best in breed’ solution, in the SMB market, but they have also aided in promoting DATEL in this market.
In addition to call accounting and contact center solutions DATEL provides additional applications to help you even better manage your own customer interactions.
- Call SWEET! Live Allow a customer to see real time status and metrics as well as get historical cradle to grave quantitative reports to truly grasp your customer’s experience with your agents. Equipped with real-time elements, Call SWEET! Live measures and reports on the status of every agent, hunt group, and more!
- Call SWEET! A web-based application that allows you to report on historical quantitative data on all internal, external and internal telephone interactions. With both detail and summary reports to choose from, you are guaranteed to have access to the data you need. Drill-down capabilities and graphical representations allow you to effortlessly grasp what is really happening with your telecommunications system on a real-time basis, no more guessing for how your employees are spending their time.
- CRM Integration Are you working with a CRM application to help keep track of your customers? Well why not integrate with your agents to increase efficiency and productivity!
- Outbound Dialer Upload lists of phone numbers, and even schedule the time the call should be made. Your agents just need to enable the dialer, and their phone will start calling. You can even add your abandon calls to the list, so you won’t miss a thing!
- Click to Dial Is a simple and affordable way to simplify outbound dialing. Allows agents to highlight numbers in any program and press a hot key to automatically dial that number from the agent’s phone.
- Voice Recording Allows users to quickly listen to call recordings, assign custom categories, and view extensive call metric data. Management can ensure agents are complying with company standards by reviewing actual performance samples. The ability to categorize and share recordings with others makes use of the inherent training potential in recorded phone call audio.
- Account Code Billing Ensures an efficient, accurate, and verifiable method for capturing and billing all client calls through the use of client account and matter codes.
- Resident-Tenant Billing In today’s business environment flexibility is a must. Resident-Tenant billing offers total freedom for limitless calling plan choices for a resident, tenant, guest or patient. There are a multitude of possibilities.
DATEL believes you are not just purchasing software to monitor and report on your organization, but investing in a partnership to help you better manage and increase productivity. They strive to anticipate customer needs, provide innovative solutions, before customers ask, and find new ways to exceed expectations. They are constantly improving their processes and solutions by providing the best resources to help you with your needs.
