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Analytics

Call Accounting: Today’s customers want tailored service that is faster and more accurate than ever before, and will no longer tolerate long wait times and uninformed agents. To help meet these expectations, businesses need tools that can track, in real time, the calls made into the contact center. With XIMA Chronicall Software, businesses can easily track and monitor calls while also utilizing past call history to personalize a caller’s experience. Its thin-client user interface is platform independent and will run on any Java-compliant web browser. Simple and easy to deploy, Chronicall requires only a single site license and no phone system configuration.

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