Industry · Hospitality
Security built to your brand standard, property by property.
Tec-Tel designs, installs, and runs cameras, access control, and AI behavior analytics for hotels, restaurants, resorts, and casinos. Brand-spec and PMS-aware, built to roll out across the whole portfolio.
- NDAA-compliant
- Platform-agnostic
- 1,000+ deployments over 15 years
How can we help?
Tell us what you're working through. We'll route it to the right person.
§01 What we install in hospitality
Coverage to brand spec, with the retention your risk team needs.
What a property gets once Tec-Tel commissions the system, and what your GM, F&B director, and risk manager see from day one.
§ How we work
When a GL claim lands and your camera retention has already rolled, you're exposed. We rebuild coverage to brand spec and set retention to the litigation window your risk team needs, so a footage request gets answered in hours instead of days.
How Tec-Tel works in hospitality
§02 How a Tec-Tel deployment works
Five steps, one accountable team.
Walk every property before we quote
No quote-by-floorplan. We come on site, talk to your GM, F&B director, and IT lead, and check the brand spec on file.
Standardize to the brand spec
Hilton, Marriott, IHG, Hyatt all publish camera and access-control specs. We design and install to whichever spec is on file at your brand portal at the time of work.
Size the network and PCI scope first
PoE budget + PCI-DSS Requirement 9 are the real constraints. We touch switches, cabling, and CDE coverage before any analytics.
Tune analytics for hospitality contexts
Slip-and-fall and bar analytics need on-site calibration to reach low false-positive rates.
Hand off with a runbook
Your team gets a written ops doc: brand-spec install package, escalation tree, retention rules, who calls Tec-Tel for what. We sequence around your renovation calendar.
§03 How we deploy
Three property types. Three tailored builds.
A boutique property, a flagged full-service hotel, and a multi-property portfolio each carry a different brand standard and liability exposure. Here's how the three break down.
Limited-service or single-property operator, franchisee-run
- → 40-100 cameras: lobby, exterior, parking, corridors, back-of-house
- → Cloud VMS, no on-prem server to maintain
- → PMS bridge for door-access events (Cloudbeds, Mews)
- → Retention sized for PCI + slip-and-fall response
Mid-size brand-flag property with F&B, ballroom, valet
- → Brand-standard install (Hilton, Marriott, IHG, Hyatt)
- → Opera or Mews PMS bridge, ALOHA or Toast on F&B
- → Optional valet LPR + porte-cochère coverage
- → Liquor commission-aware coverage of licensed-service areas
Multi-brand ownership group, regional install cadence
- → Standardized hardware spec satisfies each brand standard
- → Central VMS with role-based property-scoped access
- → Regional crews, single 24/7 monitoring contract
- → Phased rollout aligned to renovation + brand-conversion calendar
§04 Compliance buyers ask us about
Frameworks we build to.
Cardholder data environment: front desk, POS at each F&B outlet, safe rooms. Retention set to your assessor's requirement, badge access mapped to areas.
Most states require documented coverage of licensed-service areas. Camera angles and retention designed for the commission record from day one.
Door-access hardware to ADA 2010 reach ranges (15-48"). Audible + visual alarms so hearing-impaired guests are notified. Accessible front-desk and visitor kiosks.
For US properties with EU guests: signage at entry, retention disclosed in the privacy notice, deletion-on-request workflow on managed cameras.
Single site? Start self-serve
Add AI to the cameras you already run.
Running one property? Skip the design-build. Add AI to your existing cameras from $23 per camera per month, with lobby and parking safety alerts and clean liability footage, installed within days.
From $23/camera/mo · install in days
Questions buyers ask us
FAQ
- What does an AI security install cost for a hotel?
- It depends on the property size, camera count, and whether you have F&B, valet, and pool to cover. A boutique hotel under 100 cameras lands lower; a full-service property with restaurants, bars, valet, and pool runs higher. A multi-property portfolio amortizes per-property through a standardized brand-spec design. The free consultation is where we scope the property and come back with a number.
- Will this satisfy our brand standard? We're a Hilton, Marriott, or IHG property.
- Yes. Each major flag publishes a camera and access-control specification. We design and install to the spec on file at your brand portal at the time of work, document the install package, and hand it back for the property-improvement-plan checklist. We've worked with Hilton properties before.
- How does access control integrate with our PMS like Opera, Mews, or Cloudbeds?
- Through published APIs and standard event bridges. A reservation creates a credential window. The credential is provisioned to the lock or reader. Door events log back to a security audit trail and, where the PMS supports it, surface on the front-desk dashboard.
- Does video coverage at the bar cover the liquor commission requirement?
- Most state liquor commissions require documented camera coverage of licensed-service areas and retention long enough to support a complaint review (typically 30 to 90 days, varies by state). We design to your specific state's expectation and support a longer window where local rules or your insurer require it.
- How long do we need to retain hotel and restaurant video?
- Three signals drive retention: PCI-DSS Requirement 9 where you process cards, state liquor rules where applicable, and your liability insurer's window for slip-and-fall response. We design storage to whichever requirement is longest for your property and your state.
Talk through your site
Tell us about your portfolio.
Get on a call with the Tec-Tel team. We'll walk through what's reusable across sites, what your brand standard expects, and what a defensible per-property budget looks like.
- Tell us how many sites you run and what's already in place. We'll show you what a build or upgrade looks like.
- Straight answers from the team that does the work. We're platform-agnostic, so you get the system that fits your sites, not one brand's catalog.
Since 2010 · 1,000+ deployments nationwide · ISN-accredited
How can we help?
What you're looking for, plus any details. We review it and follow up, usually the same day.
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