Solution · Flagship bundle
End-to-end security as a managed service.
Cameras, access, AI analytics, 24/7 monitoring, install, and service in one monthly contract. Instead of seven vendor relationships and a surprise invoice every time something breaks.
- NDAA-compliant
- Platform-agnostic
- 1,000+ deployments over 15 years
How can we help?
Tell us what you're working through. We'll route it to the right person.
Total Protection is Tec-Tel's end-to-end managed security service. Cameras, access control, AI analytics, 24/7 monitoring, install, and ongoing service in one monthly contract instead of seven vendor relationships. Multi-vendor stack, NDAA-compliant, backed by more than 15 years of nationwide deployments. The contract shape is monthly recurring with documented SLAs, not capex plus surprise service invoices.
§01 What Total Protection bundles
What's actually in the contract.
A regular service contract covers break-fix on gear you already bought. Total Protection covers the gear, the install, the AI software, the monitoring, and the service. One contract, one accountable team, one monthly number.
§02 Who this is for
Built for operators tired of five vendors per incident.
Operators who run multiple sites and have spent the last two years coordinating five vendors per incident: one for cameras, one for access, one for monitoring, one for cabling, one for IT. Multi-site retail with shrink targets and PCI obligations. Manufacturing fleets with insurance carriers that want documented active monitoring. Hospitality groups with brand standards across 30 properties. Healthcare networks balancing HIPAA against patient and staff safety.
What ties them together isn't an industry. It's a CFO who wants predictable operating expense and a head of security who wants one phone number when something fails at 3 AM. We don't pitch Total Protection at single-site buyers, because the vendor-coordination math doesn't pay off for them.
§03 Contract shape
Monthly recurring, not capex plus surprise invoices.
The traditional model puts hardware on your balance sheet, install on a one-time invoice, and a maintenance contract on a separate annual line. Then a camera fails and you get a service ticket priced separately. Then firmware breaks compatibility and the integrator quotes a migration. The vendor coordination is the work. The line items are the symptom.
Total Protection rolls hardware, install, software, monitoring, and service into one monthly number across 36 to 60 months. Refresh, replacement on failure, and AI model tuning are all built in. The math works for multi-site operators because the per-incident coordination cost goes from weeks of meetings to one phone call. We model both side-by-side during the consultation so you can take real numbers back to your CFO.
§04 Split of duties
What we manage. What you own.
Managed services fail when the boundary is fuzzy. Total Protection writes it down up front. Tec-Tel owns system health, firmware patching, camera replacement on failure, central-station response, AI model tuning, and compliance documentation. You own naming the runbook, escalation paths, HRIS-driven access changes, footage requests for HR or legal, and major change orders.
Quarterly business reviews keep both sides aligned on what is working and what is not. The same designer and PM stay on the account across the contract, so context never gets re-explained.
- → Tec-Tel manages: uptime monitoring, firmware and security patches, camera replacement on failure, central-station alarm response, AI model tuning, NDAA/HIPAA/PCI documentation.
- → You own: site access for technicians, escalation runbooks, HRIS-driven access changes, compliance scope decisions, footage requests, and approval of major change orders.
§05 Service levels
An SLA you can put on the contract.
We don't promise numbers we can't put on paper. The commitments below are baseline for a Total Protection contract. Higher tiers are negotiable for sites with classified work, federal procurement, or cargo-grade insurance requirements.
- → Our central-station partners operate to UL 827 (8th edition), the alarm-acknowledgment standard for UL-listed central stations.
- → Critical service is prioritized and non-critical is scheduled. Vetted technicians supervised by your Tec-Tel PM, one company to call.
- → Camera firmware patched on a regular cadence to follow vendor security advisories and the CISA known-exploited-vulnerabilities catalog.
§06 Cost framing
What it costs, and what it maps back to.
Total Protection is priced per site per month. The exact number depends on site size, camera count, access reader count, monitoring tier, and whether you sign a 36-month or 60-month contract. We don't publish a single price because there isn't one: a 4,000 sq ft retail store and a 250,000 sq ft warehouse aren't comparable line items.
The monthly number maps back to the capex it replaces, and that capex scales with site size: a small single-site retail store and a large multi-building campus aren't comparable. The consultation produces a per-site monthly number tied to your actual sites, not a range.
Questions buyers ask us
FAQ
- What does Total Protection include vs. a regular service contract?
- A regular service contract covers break-fix on equipment you already paid for. Total Protection covers the equipment, the install, the AI software licenses, the central-station monitoring, and the ongoing service in one monthly number. You don't get a separate invoice when a camera fails or when a firmware update breaks compatibility. The single contract is the point. Multi-vendor underneath, picked per site.
- Who's the right buyer for this?
- Operators who run multiple sites and have spent the last two years coordinating five vendors per incident: one for cameras, one for access, one for monitoring, one for cabling, one for IT. Multi-site retail, manufacturing, hospitality, healthcare. Operators who want a predictable operating expense instead of capex plus surprise service invoices, and one accountable phone number when something fails at 3 AM.
- How does monthly recurring compare to capex plus a maintenance contract?
- Capex plus maintenance puts the hardware on your balance sheet, the install on a one-time invoice, and the service contract on a separate annual line. Total Protection rolls all three into a monthly number across 36 to 60 months, with refresh built in. We model both side-by-side during the consultation, against your real site list, so you can take actual numbers back to your CFO.
- What does Tec-Tel manage day-to-day, and what do we still own?
- Tec-Tel owns system health, firmware patching, camera replacement on failure, central-station response, AI model tuning, and compliance documentation. You own naming the runbook, escalation paths, HRIS-driven access changes, footage requests for HR or legal, and major change orders. Quarterly business reviews keep both sides aligned. The same designer and PM stay on across the contract.
- What are the SLAs?
- Our central-station partners operate to UL 827, the alarm-acknowledgment standard for UL-listed central stations. Critical service is prioritized and non-critical is scheduled. Vetted technicians supervised by your Tec-Tel PM, one company to call. Camera firmware patched on a regular cadence. Specifics depend on the contract you sign. We don't promise numbers we can't put on paper.
- What's a typical Total Protection price?
- Total Protection is priced per site per month. The exact number depends on site size, camera count, access reader count, monitoring tier, and contract length. A small single-site store and a large multi-building campus are not comparable line items, so there is no single published price. The consultation produces a number tied to your specific sites.
- Can we keep our existing cameras?
- Often yes. If your fleet is five years old or newer and the resolution and framerate clear a basic threshold, the AI analytics layer can run on top without rip-and-replace. Older cameras get phased out across the contract instead of replaced day one. We audit what you own first and only recommend hardware upgrades where the existing kit cannot carry the analytics or compliance retention you actually need.
- What happens at the end of the contract?
- You renew, you walk, or you negotiate a buyout on the hardware. The contract spells out which path is which. Tec-Tel doesn't lock you into proprietary cameras: the multi-vendor stack means another integrator can pick up the support contract at the end if you go that direction. We design for portability, because lock-in is what made you tired of vendor proliferation to begin with.
Book a walkthrough
Want a per-site number for your fleet?
The free consultation walks your sites, current vendors, and current cost stack, then produces a per-site monthly number and a phased rollout plan you can take to your CFO.
- Tell us how many sites you run and what's already in place. We'll show you what a build or upgrade looks like.
- Straight answers from the team that does the work. We're platform-agnostic, so you get the system that fits your sites, not one brand's catalog.
Since 2010 · 1,000+ deployments nationwide · ISN-accredited
How can we help?
What you're looking for, plus any details. We review it and follow up, usually the same day.
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