The standards, side by side
Click any source to read the underlying regulatory text or standards body publication.
Federally-funded nonprofit security
NSGP (Nonprofit Security Grant Program)
Applies to: nonprofits, houses-of-worship, schools
Requirement
Eligible projects must support a vulnerability assessment and a target hardening plan; monitored alarm response and verified incident detection are core scoring criteria. FEMA grant guidance expects a documented response plan within 60 seconds of a verified threat for facilities with active monitoring.
Classified-information facilities
UL 2050 (National Industrial Security Systems)
Applies to: government, defense-contractors, cleared-facilities
Requirement
Certified central station must dispatch within 15 minutes for line-security alarms. Communication path supervision must detect a failure within 200 seconds and alert the central station.
All UL-listed central stations
UL 827 (Central-Station Alarm Services)
Applies to: all-monitored-systems
Requirement
Central station must answer 95% of alarm signals within 90 seconds and 99% within 180 seconds. Backup operator coverage required during peak signal volumes.
All commercial intrusion alarms
SIA CP-01 (False Alarm Reduction)
Applies to: commercial-intrusion
Requirement
Entry/exit delays, abort windows, and call confirmation must follow the CP-01 sequence to reduce false-alarm dispatches. Most municipalities now require CP-01-compliant control panels.
Card-data environments
PCI-DSS v4.0 (camera + access)
Applies to: retail, hospitality, finance
Requirement
Physical access logs and camera footage covering CDE entry points must be retained for 90 days minimum and reviewed for anomalies; policy requires evidence of timely review (commonly interpreted as within one business day of an incident query).
Healthcare facilities handling PHI
HIPAA Security Rule physical safeguards
Applies to: healthcare
Requirement
Facility access controls must monitor and document physical entry/exit. The rule itself does not specify response-time numbers, but OCR settlement actions cite delayed response to facility-access alarms as a compliance failure. Industry interpretation: alarm acknowledgment under 60 seconds, video retrieval inside one hour.
Federal information systems
NIST SP 800-53 PE-3 (Physical Access Control)
Applies to: federal, cmmc-defense
Requirement
Physical access authorizations must be enforced and audited; visitor records retained per agency policy (typically 1-2 years). Implementation guidance expects intrusion detection alarm acknowledgment within minutes, not hours.
High-value cargo + warehousing
TAPA FSR 2025 (Facility Security Requirements)
Applies to: logistics, manufacturing, warehousing
Requirement
Class A facilities require monitored intrusion detection with central-station response under 5 minutes, video retention 90+ days, and continuous on-site security presence for high-value loads.
Commercial service contracts (industry norm, not a regulation)
AHJ-typical commercial service SLA
Applies to: all-commercial
Requirement
Common contractual norms in the SDM Magazine 2024 service contract survey: 4-hour critical-issue response (camera offline blocking compliance), next-business-day non-critical, on-site dispatch when remote troubleshoot fails. Tier-1 integrators commonly offer 2-hour critical SLA.
How Tec-Tel meets these standards
Tec-Tel offers same-day response for critical issues and next-business-day for non-critical. Vetted, certified technicians supervised by your Tec-Tel project manager, to one standard.
Source Tec-Tel public marketing + manufacturing industry page FAQ
Verification status: Public claim. Aligns with SDM Magazine 2024 tier-1 norms cited above. Internal dispatch logs not yet pulled.
What to write in your RFP
Industry norm SLA language a procurement team can copy. Adjust the numbers to your risk tolerance.
Critical service response
"Vendor will provide on-site or remote-resolution response within 4 hours of a critical-issue ticket. Critical defined as: outage of any camera covering a CDE, after-hours intrusion zone, or compliance-mapped sensor."
Non-critical service response
"Vendor will respond to non-critical service tickets by next business day, with on-site dispatch where remote resolution is infeasible."
Footage retrieval
"Vendor will deliver requested historical footage within 4 business hours of a written request, in chain-of-custody format suitable for compliance and legal use."
Central-station monitoring
"Monitoring services will be performed by a UL 827-listed central station with documented backup operator coverage and a CP-01-compliant control panel at every monitored site."